Our
Quality Policy
The
management of SRK has defined and documented its Quality
Policy, based on the ISO 9002 model. This includes
the instructions, policies and commitments of the
company to the universal goal of achieving the best
quality.
The
Products of SRK are The Best Available on The Market
Everyone
at SRK will make a personal commitment to manufacture
processed glass in zero defects, with the tighest
tolerances and best quality on time, every time. We
will achieve this though the following:
- SRK never gives
promises that cannot be fulfilled.
- SRK specialises in
custom-ordered, highly specialised products that are
offered by no one else.
- SRK plans its
delivery schedule to be as efficient and prompt as
possible based upon the delivery time specified in
each job order.
- SRK employs the
latest machinery and technology to give its
customers the best quality of processed glass
possible.
100%
Customer Satisfaction is Our Ultimate Goal
Sinar
Rasa Kencana believes that the key to success in this
industry is using the customer requirements as a starting
point in all its activities. The goal of our
marketing team is to react rapidly to changes in customer
preferences and tastes and work together with the
production team on how these changes would affect
its product requirements.
- Every person working
at SRK is responsible for the quality control of
his/her specific task.
- We
listen to the needs of the customers, and advise
them on the feasibility of a particular project
regarding the size limitations or composition of
the processed glass.
- SRK employees are
highly skilled and experts in their respective
assignments.
- Every employee in
SRK makes a commitment to continually improve their
work and better the quality of their products.
Quality
Policy Objectives
- To minimize the
delivery of defective or non-conforming goods and
achieve a customer rejection rate of less than 3%
per year.
- To achieve 100%
customer satisfaction in delivering the best quality
products and after sales service.
PT.
Sinar Rasa Kencana
Jl. Palmerah Utara No. 72 Jakarta 11480, Indonesia
Telp. (62-21) 5480156, 5308805, 5362250
Fax. (62-21) 5494023, 5362254
Email: sinarasa@cbn.net.id
